Implementation of balance scorecard and key performance indicator on customer service employee productivity

This research aims to find out the implementation of balance scorecard and key performance indicator on customer service employee productivity. Participants this study were employees. method is qualitative. Data collection techniques by means observation, documentation, interviews. Qualitative data analysis used includes stages reduction, display, conclusion drawing. The concluded that Balance Scorecard Key as a Productivity Meter for Customer Service Employees in Larissa Aesthetic Center has been good. can be proven increase Rupiah Revenue from MVG 2019 amounting Rp. 2,201,831,000. A perspective, calculated based retention, shows retention increased 0.7 %. Thus, it concluded, perspective measured contributed uncovering influence Balanced design management systems companies non-profit organizations are beneficial corporate evaluation academic studies. For further recommended, extends observation period comparison between years, using different or companies, well addition variables.